Now Hiring · Client Success Manager · Remote · Full-Time · CAD

We're Looking for a Client Success Manager Who Thinks Like a Marketer.

If you've got marketing knowledge and client instincts but your current role only uses one of them, this role was built for you. Full-time. Remote. Inc. 5000 marketing agency. 7+ years operating.

On-Track Earnings (CAD)
$59,000 - $80,000 CAD / yr
Base salary + retention bonus + commission. Paid time off included. Fully remote, full-time, long-term.
200+
Active Fitness Clients
700+
Businesses Served
7 YRS
In Business
50+
Remote Team Members Worldwide
Watch First

Watch Before You Apply. This Will Tell You If You Belong Here.

This video walks you through the role, the team, what we expect, and what kind of person actually succeeds in this position.

Speed
Ready? Apply below
No Surprises

Let's Be Honest About What This Role Actually Is

You've probably been in a role where you had the skills but not the opportunity to use them. This role is different.

What this job IS
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You own a book of clients. Their growth is your responsibility. Their results reflect yours.
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You're a strategic partner. Clients pay us for expertise. You're the person who delivers it on every call.
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You'll analyze campaign data, identify what's working and what's not, and guide clients on what to do next.
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You're not doing this alone. You'll collaborate daily with media buyers, creative strategists, and designers. They handle execution. You lead the client relationship.
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You work inside a proven system. Clear SOPs, structured coaching calls, a leadership team that supports you, and a playbook built from years of real results.
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You're measured on outcomes: client retention, satisfaction, and growth. Not on how many emails you sent.
What this job IS NOT
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Not a support role. If you see yourself as a help desk that answers tickets and checks in, this will be a bad fit.
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Not for people without marketing knowledge. You don't need to be a media buyer. But you need to understand marketing well enough to guide a client conversation with confidence.
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Not for people who rely on step-by-step instructions for every situation. We provide systems and support, but we need people who can think on their feet.
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Not for clock-in/clock-out mindsets. We respect your hours and your boundaries. But while you're here, we need you mentally in it. Your clients will know the difference.
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Not for people who ask before they think. Your team is a resource, not your first step. We expect you to dig in, try to solve it yourself, and come to the team with what you've found, not just the question.
Step 2

Apply Now

If you're still reading, you're probably the right person. Takes about 5 minutes.

Start Your Application
We review every submission personally. Read every word of this page before applying. Attention to detail matters here.
Why People Stay

What You Get Beyond the Paycheck

You'll Actually Learn Marketing
Most CSM roles keep you away from strategy. Here, you're in it every day. You'll understand what drives results in paid social because you'll see the data on your own clients.
A Team That Makes You Better
50+ team members worldwide. Media buyers, designers, creative strategists, and leadership that's invested in your development. You're not on an island.
Ownership, Not Busywork
You own your client relationships and outcomes. No micromanagement. No pointless reporting for the sake of reporting.
Proven Systems Built Over 7 Years
SOPs, coaching call frameworks, playbooks, and a structured onboarding process. You're not figuring this out from scratch. You're stepping into a system that works.
Growth That Compounds
We promote from within. The skills you build here, strategic thinking, client leadership, marketing knowledge, they don't just help you in this role. They follow you for the rest of your career.
Paid Time Off + Remote Flexibility
Work from home. 9am-5pm Eastern. PTO included. We want you rested and sharp.
The Standard

What We're Looking For

If this is you, we want to hear from you.

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3+ years in client success, account management, or digital marketing. Agency experience is a plus, but not required. What matters most is that you already think like a marketer.
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You understand marketing well enough to guide a client conversation with confidence. When a client asks why their leads slowed down, your instinct is to look at the data, not escalate the question.
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You're the kind of person who keeps up with marketing because you're genuinely curious, not because it's in your job description.
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You've maintained authority with clients before. They trusted your recommendations because you earned it through competence, not because your title said so.
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You're resourceful. When you don't know the answer, you go find it before asking someone else.
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You communicate clearly and confidently, both on calls and in writing.
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Available full-time, 9am-5pm Eastern, Monday to Friday.
Also helpful
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CRM experience is a plus. Familiarity with tools like GoHighLevel, HubSpot, or similar platforms.
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Fitness industry experience is a bonus, not a requirement. Marketing knowledge is what matters.

If This Page Felt Like It Was Written for You, It Was.

We wrote it to find someone who thinks like a marketer and whose clients actually trust their judgment. If that's you, apply now.