Now Hiring · Call Center Team Lead · Fitness & Wellness · Remote · USD
Own the Quality. Grow the People. Build Something Real.
Full-time Team Lead role for someone who coaches in the moment, holds the standard on every call, and wants to be part of a team that actually gives a damn about getting better every week. USD pay, every two weeks. 15–20 agent team. 7 years and counting.
Compensation (USD)
$15,000 – $18,000 / yr
Depends on experience and KPI performance. Paid in USD. Long-term, full-time role.
Watch First
Watch Before You Apply.
In this video: who we are, what the work actually looks like, and the kind of leader who thrives doing it. Watch it before you apply.
Ready? Apply below
No Surprises
We'll Be Straight With You.
You've probably seen "leadership role" posts that turned out to be glorified babysitting. This isn't that.
What this job IS
You will own the full performance of a remote team of 15 to 20 appointment setters. Booking rate, show rate, and conversation quality are yours.
Coaching happens in the moment. You are in live calls and active message threads throughout every shift, turning what you observe into real development.
You give direct feedback that lands well. Your team actually wants to get better because of how you deliver it.
Bi-weekly 1:1s, side-by-side sessions, escalation handling, schedule management, and daily accountability documentation in Asana.
Full-time, fully remote. Direct access to the CX Ops Manager. Paid training and overtime opportunities.
What this job IS NOT
Not a coordination role. Watching dashboards from a distance is not the job. You lead by staying close to the work.
Not for people who schedule coaching and call it done. Real development happens between the 1:1s, not just during them.
Not entry-level. You need at least 1 year in a team lead, supervisor, or senior coaching role inside a call center or BPO environment.
Not a 9-to-5. The team operates between 8AM and 12AM Eastern. Coverage and presence across that window is part of the role.
Not for people who go silent. Consistent communication, fast escalation response, and daily documentation are non-negotiable.
Step 2
Apply Now
Takes about 2 minutes. Read the requirement below before you start.
Leadership Is Assessed on Voice. Recording Required.
Include a 60–90 second voice or video note with your application. Tell us about a time you turned a struggling agent into a strong one. Let us hear how you communicate under your own name, not a script.
Applications without a voice or video note will not be reviewed.
Applications without a voice or video note will not be reviewed.
Start Your Application
We review every submission personally. Read every word of this page before applying. Attention to detail is part of the job.
This role is assessed on voice. Make sure your 60–90 second voice or video recording is ready before you start. No recording = no review.
Why Leaders Stay
What You Get Beyond the Salary
Real Ownership
The KPIs are yours. The team's growth is yours. You are not implementing someone else's system. You are building yours inside ours.
A Team Worth Leading
50+ remote team members. Multicultural, collaborative, results-driven. The Booking Concierge team has culture built into it, and you get to shape it.
KPI-Based Earning
Your compensation grows with your team's performance. Hit your KPIs and your pay reflects it. Overtime opportunities on top of base.
Direct Access to Leadership
You report directly to the CX Ops Manager. No layers. No bureaucracy. You see the whole picture and you have a voice in how things get better.
Remote & Full-Time
Fully remote, long-term role. Not a contract. Not a project. A real leadership position with real stability inside a 7-year-old company.
Real Career Path
We promote from within. Strong Team Leads here move into ops, training, and senior management roles. This is a career, not a ceiling.
The Standard
What We're Looking For.
If this is you, we want to hear from you.
✓
3+ years in a call center, BPO, or outbound environment with at least 1 year in a team lead, supervisor, or senior coaching role.✓
Proven ability to develop agents, not just supervise them. You have a story about turning someone around.✓
Fluent English with a clear, neutral accent. Easy to understand on a call. Assessed before any interview.✓
A 60–90 second voice or video note included with your application. No recording, no review.✓
Available to cover a team operating between 8AM and 12AM Eastern. Shift flexibility and weekend awareness required.✓
Laptop with at least 8 GB RAM, quiet dedicated workspace, reliable internet with backup, and a noise-canceling headset.If You're Ready to Lead a Team
That Actually Gets Better,
This Is the One.
The candidates who get hired from this page are the ones who can tell us, in 90 seconds, about a person they made better. Not the best resumes. Not the longest answers. The best story.
Apply only if you've read every word above.